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Coffee Chats: Q&A with Brian Grinde

By Ally Yanco

Brian Grinde is a tenured client engagement professional servicing several AGDATA client accounts. Here’s how an Engagement Manager helps our clients succeed…

 

Q: How would you describe your role as an Engagement Manager?

A: Basically, I’m responsible for maintaining our client relationships. I act as an escalation point for all support issues a client may have. I’m the liaison between the internal AGDATA teams and external client teams, making sure our clients have the best experience possible when working with AGDATA.

 

Q: What does a day in the life of an Engagement Manager look like?

A: It really depends on the day, but I participate in many client meetings, support reviews, team standups, and strategic planning and road mapping for our clients.

 

Q: How do you make sure all the necessary client work gets done?

A: We’re constantly coordinating and monitoring what deliverables we’re providing to the client and when. We maintain a master calendar that has critical delivery dates to keep track of what work needs to be done. Our client calendars keep everyone accountable– we live by the timelines.

 

Q: What is the main goal of the client engagement team?

A: We want to ensure complete client satisfaction, and we always want to make sure we’re delivering the services that they expect.

 

Q: Why work with AGDATA?

A: Clients get a trusted advisor who is your 1-on-1 advocate rather than just an 800 number to call when help is needed. We’re with our clients day-in and day-out, with constant communication, and always looking out for their best interest.

 

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