Tony Long has been leading our Customer Success team since he joined AGDATA in January of 2018. We sat down with Tony for a quick interview to get a snapshot of what he does here at AGDATA.
Q: How does your team support new clients?
A: Our customer success team provides client service on two fronts: implementation and ongoing support. For implementation, client’s partner with internal AGDATA teams to provide us with documents necessary for onboarding, such as alignment information, contacts, and product SKUs. For ongoing support, we’re responsible for providing day-to-day services and client deliverables.
Q: What kind of issues does customer support help with?
A: We’re subject matter experts when it comes to complex data management for distributors, retailers, manufacturers, and clinics. We also assist with web tool and product navigation, as well as program payment inquiries and fulfillment. We wear a lot of hats!
Q: What is the main goal of the customer support team?
A: Our main goal is to provide a positive service experience for our clients and generate partners for life!
Q: Why work with AGDATA?
A: We have a responsive support system in place that allows our clients to focus on what matters to them. You really get the whole package with AGDATA, and we’re a one-stop shop for all your data and marketing program management needs. We combine our expertise with a real drive to see our customers succeed.